Privacy Policy
01Who We Are
MexSure is a Mexican car insurance distribution service operating in Baja California, México. We provide annual and short-term Mexican auto insurance policies for U.S.-plated vehicles, issued through Chubb Seguros México, S.A. de C.V.
When this policy refers to "MexSure," "we," "us," or "our," it refers to the business and its operators reachable at hello@mexsure.com and mexsure.com.
02Information We Collect
We collect information you provide directly when you request a quote, purchase a policy, submit a contact form, or communicate with us via WhatsApp or email. This may include:
- Full name, email address, and phone number
- Vehicle information: make, model, year, license plate number, and estimated value
- Coverage preferences and selected policy details
- Payment information (processed securely through third-party payment processors — we do not store card data)
- Messages and communication content you send us via WhatsApp, email, or our contact form
We may also collect certain technical information automatically when you visit our website, including your IP address, browser type, referring URL, and page interactions, through standard web analytics tools.
03How We Use Your Information
We use the information we collect to:
- Generate and issue your Mexican car insurance policy
- Communicate with you regarding your quote, policy, or support request
- Process payments and send policy documents
- Send policy renewal reminders and important coverage notices
- Respond to your questions and provide bilingual customer support
- Improve our website, services, and overall customer experience
- Comply with legal obligations under Mexican and applicable law
04How We Share Your Information
Your information is shared only as necessary to deliver the service you requested:
- Chubb Seguros México — your insurer, who requires your information to issue, maintain, and service your policy
- Payment processors — to handle secure transactions (they are PCI-compliant and do not share your data with us beyond transaction confirmation)
- GoHighLevel (GHL) — our CRM platform, used to manage customer communications and follow-ups
- Analytics tools — such as Google Analytics and Meta Pixel, used in aggregate and anonymized form to understand website performance
We may also disclose your information if required by law, legal process, or regulatory authorities in Mexico or the United States.
05Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill our legal obligations. Policy-related records are typically retained for a minimum of five (5) years following policy expiration, in accordance with Mexican insurance regulations.
You may request deletion of your personal data at any time by contacting us at hello@mexsure.com. We will honor deletion requests to the extent permitted by applicable law and our regulatory obligations.
06Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data, subject to legal limitations
- Portability: Receive your data in a structured, machine-readable format
- Opt-out: Opt out of marketing communications at any time by replying "STOP" or contacting us directly
To exercise any of these rights, contact us at hello@mexsure.com. We will respond within a reasonable timeframe.
07Cookies & Tracking
Our website uses cookies and similar tracking technologies to improve your experience and measure website performance. These may include:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Google Analytics — used to understand how visitors interact with our site (anonymized)
- Marketing pixels: Meta Pixel — used to measure ad campaign effectiveness and enable retargeting
You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.
08Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption, and access to customer data is restricted to authorized personnel only.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
09Third-Party Links
Our website may contain links to third-party websites, including payment platforms, Chubb's official website, and social media. This Privacy Policy applies only to MexSure's services and website. We are not responsible for the privacy practices or content of any third-party sites.
10Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy occasionally.
Continued use of our services after any changes constitutes your acceptance of the updated policy.
11Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
- Email: hello@mexsure.com
- WhatsApp: +1 (442) 222-2702
- Website: mexsure.com